Privacy Policy

Effective Date: January 9, 2026

At Kollective Kreations, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us.

Information We Collect

Personal Information

When you book a service or create an account, we may collect:

  • • Name and contact information (email address, phone number)
  • • Account credentials (email and password)
  • • Booking details (service preferences, phone model, special requests)
  • • Payment information (processed securely through third-party payment providers)

Usage Information

We automatically collect certain information when you use our website:

  • • Browser type and version
  • • Device information
  • • IP address and location data
  • • Pages visited and time spent on our site
  • • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • • Process and manage your bookings and appointments
  • • Send booking confirmations and appointment reminders
  • • Communicate with you about your reservations or inquiries
  • • Improve our website, services, and customer experience
  • • Send promotional emails about new services or events (with your consent)
  • • Prevent fraud and ensure the security of our services
  • • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who help us operate our business:

  • • Firebase (Google) - Authentication, database, and hosting services
  • • Resend - Email delivery services
  • • Payment processors - Secure payment processing
  • • Analytics providers - Website performance and usage analytics

Legal Compliance

We may disclose your information if required by law or to:

  • • Comply with legal processes or government requests
  • • Enforce our policies and agreements
  • • Protect our rights, property, or safety
  • • Prevent fraud or illegal activity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your account is protected by a password. We encourage you to use a strong password and keep it confidential.

Your Privacy Rights

You have the right to:

  • • Access the personal information we hold about you
  • • Request correction of inaccurate or incomplete information
  • • Request deletion of your personal information
  • • Opt-out of marketing communications
  • • Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at info@thekollectivestudios.com

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites (such as Instagram, TikTok, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@thekollectivestudios.com

Address: 275 Larch St, Waterloo, ON N2L 3R2

Instagram: @kollectivekreations