Frequently Asked Questions

Everything you need to know about Kollective Kreations

Getting Started

Q:Do I need any experience to participate?

A: Nope! Whether you're a total beginner or a seasoned crafter, our activities are designed to be fun and approachable for all skill levels. We provide step-by-step guidance at the beginning of your session :)

Booking & Attendance

Q:Do I need to book in advance?

A: Yes! We strongly recommend booking your session ahead of time, spots can fill up, especially on weekends or during special events.

Q:Can I walk in without an appointment?

A: While we love spontaneous creativity, walk-ins aren't guaranteed and depend on availability. Booking ensures you won't miss out!

Q:What if I need to cancel or reschedule?

A: Appointments may be cancelled or rescheduled up to 24 hours in advance. Please see our full Refund & Cancellation Policy page for complete details.

Workshop Details

Q:How long does a session usually take?

A: We give you 1 hour to make your own kreation. We can give you more time depending on the item you're designing and how detailed you want to get.

Q:What's included in the price?

A: Your session includes all materials, tools, and instruction you'll need to complete your custom design during the workshop.

Q:Are materials reusable or take-home?

A: All completed accessories are yours to take home! Materials that aren't used in your project stay with us for future makers.

Design & Materials

Q:Do I bring my own phone case?

A: We carry phone cases for most iPhone models and select Android devices. When booking a phone case session, please make sure to select and specify your phone model during registration. This will confirm availability and allow you to complete your booking. If we don't have your exact model in stock, you're more than welcome to bring your own phone case. In that case, pricing will be adjusted at a lower rate, since you're providing the item.

Q:Can I bring my own item to customize?

A: Yes! You're more than welcome to bring your own item to decorate. Just make sure it's clean, dry, and suitable for cream glue application. Pricing will be adjusted at a lower rate since you're providing your own item. If you're unsure whether your item will work, feel free to reach out before booking!

Q:What kind of finishes and charms do you offer?

A: We have a wide variety of charms, beads, glitters, and themed accents that you can use to make your design uniquely yours.

Q:What if I want something specific (like a theme or colour)?

A: Tell us your vibe when you book! We'll do our best to have materials ready, and you can always mix and match during your session.

Still have questions?

We're here to help! Reach out to us and we'll get back to you as soon as possible.