Policies

All sales are final.

Due to the custom and hands-on nature of our Kreations experience, we do not offer refunds or exchanges under any circumstances.

Each piece is made with care, creativity, and intention — often something close to your heart. If you ever feel unsure about your final creation, please don't be discouraged 🤍 Kreations is about the process, the experience, and the joy of creating, not perfection.

Appointments may be cancelled or rescheduled up to 24 hours in advance.

• • Cancellations made less than 24 hours before your appointment are non-refundable
• • No-shows without notice will receive one warning
• • A second no-show may result in being banned from future bookings

We appreciate your understanding as missed appointments directly impact our small business and our ability to accommodate other guests.